We want you to be 100% happy with your purchase, so we offer easy return options!
You can return your product within 30 days of delivery for either an exchange, store credit or a refund. The only exception is our Weighted Blankets that can't be returned because of hygiene reasons.
To initiate a return please click here
Feel free to email us at hello@baxterblue.com.au for style and sizing recommendations
All returns or exchanges are subject to the following conditions:
• Your return must be received at our warehouse within 30 days of your orders delivery day.
• All return postage fees are covered by the customer.
• Once your return has been delivered to us, please allow 3-5 business days for your return to be actioned. You will receive an email as soon as this has been processed.
• We recommend keeping a record of your return tracking number to ensure a record of delivery. We cannot be held responsible for any parcels that go missing without proof of delivery.
Product Condition:
• The product must be returned in a brand new, clean and saleable condition with all original packaging.
• Glasses received with fingerprints, makeup or dirt will be either rejected, or a $15 cleaning fee will be deducted from your return.
• Glasses returned to us without all original packaging, will be rejected.
• Please do not include the cloth in your return if it has been opened or used (no penalties will apply).
Exchanges:
• We understand that the fit or style isn’t always going to be right so we will happily help you exchange your glasses for your perfect pair!
• We will ship your exchange to you for FREE (AU customers only). On second exchanges for a single order, an $9.95 shipping fee is payable.
• Customers outside Australia are required to pay shipping on an exchange.
• If you wish to exchange for an item of lesser or greater value, we will action (refund or invoice) the $ difference at the time we process your exchange.
• If you return your exchanged order for a refund, an $8.95 service fee will be deducted from the refund amount.
Store Credit:
• Your store credit details will be emailed to you upon the processing of your return.
• Store credits are available for 3 years from the date of issue.
Refunds:
• If you don’t love your product, you can send them back for a refund - unless on sale.
• For Baxter's that are purchased with a BUNDLE code, the refund will result in a reduced or removed discount depending on the bundle offer. This includes BOGO sale items.
• Your refund will be issued back to the original payment method.
• Sale items are non-refundable, but you are welcome to return for a store credit. Sale items include Black Friday, Cyber Monday, Boxing Day and clearance sales where the product price is marked down or a discount code is used.
• No price adjustments can be made on your order, if your order is placed before a sale.
• If you return your exchanged item for a refund, an $8.95 service fee will be deducted from the refund amount.
International Returns:
• International customers please contact hello@baxterblue.com.au to arrange your return.
Sale items:
• Sale/discounted items are non refundable, but you are welcome to return for a store credit.
• Sale prices are FINAL – A price cannot be adjusted after an order has been placed.
• No price adjustments can be made on your order if your order is placed before or in-between sales.
*Orders placed with discount codes(except Black Friday sales) are not considered “sale items” and are eligible for a refund*
RTS Parcels:
• If an order is returned to us due to an insufficient or incomplete address, our Customer Service team will contact you to arrange re-delivery at $10.
• Any customers who return an order with the parcel marked as “Return to Sender”, will have a $10 shipping fee deducted from their return.